Refund and Returns Policy
At CrystalPearl Jewelleries & Accessories, all items are carefully inspected before shipping to ensure quality and customer satisfaction.
We operate a strict Final Sale Policy. This means all purchases are final once completed.
We do not offer returns, refunds, or exchanges for change of mind.
Non-Returnable Items
All products sold by CrystalPearl are non-returnable, including:
- Earrings
- Necklaces
- Jewellery Sets
- Bracelets
- Rings
- Handmade Crochet Bags
- Custom-made products
- Sale or discounted items
- Gift items
We do not accept returns for any intimate, worn, or used items for hygiene and quality reasons.
Exceptions (Damaged or Incorrect Items Only)
We only accept review requests in the following cases:
- Item arrived damaged
- Wrong item was delivered
- Product has a manufacturing defect upon arrival
If this happens, you must contact us within 48 hours of delivery.
To process your request, we require:
- Order proof
- Clear photos/videos of the item
- Description of the issue
After review, we may offer a replacement or appropriate solution.
Custom Orders
All custom-made orders are:
- Final sale
- Non-refundable
- Non-exchangeable
Please ensure all custom details are confirmed before production begins.
Sale Items
All discounted or promotional items are final sale and cannot be refunded or exchanged.
Shipping for Issues
If an approved replacement is required, we will cover reshipping only for verified damaged or incorrect items.
Customers may be required to return the item depending on the situation.
Contact Us
If you have any questions about your order, please contact us:
Email: crystalpearl@gmail.com
Phone / WhatsApp: +41 78 212 67 87
